Privacy Policy

Information We Collect

We collect the following personal information when you use our services or contact us:

• Full Name: Used to identify and address you properly in all communications.
• Email Address: Used for appointment confirmations, service updates, and responding to your inquiries.
• Phone Number: Used for scheduling appointments and providing service updates.
• Project Details: Information about your electrical service needs, including project scope and specific requirements.
• Service Address: The location where electrical services will be performed.

This information is collected through our contact form, phone calls, emails, and during service appointments.

How We Use Your Information

We use your personal information for the following purposes:

• Scheduling Appointments: To arrange and confirm service appointments at your convenience.
• Service Delivery: To provide electrical services at your specified location and maintain service records.
• Communication: To respond to your inquiries, send appointment reminders, and provide service updates.
• Service History: To maintain accurate records of services performed for warranty and reference purposes.
• Quality Assurance: To improve our services and customer experience.

Who Has Access to Your Data

Access to your personal information is strictly limited to:

• Authorized Staff: Our team members who need access to fulfill your service requests.
• Service Providers: Third-party vendors who assist in our operations (e.g., scheduling tools, communication platforms).

All individuals with access to your data are bound by confidentiality agreements and are trained in data protection practices. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

We use the following third-party services that may collect or process your data:

• Formsubmit.co: Our contact form submissions are processed through Formsubmit.co for secure delivery to our inbox. Their privacy policy governs how they handle your data during transmission.
• Google Maps: We use Google Maps to display our location and for route planning. Google's privacy policy applies to any data collected through their services.

We encourage you to review the privacy policies of these third-party services for more information about their data practices.

Cookie Usage

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Essential Cookies: Required for basic website functionality and navigation.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Service Records: Kept for 7 years to comply with regulatory requirements and for warranty purposes.
• Contact Information: Retained until you request deletion or become inactive for 3 years.
• Communication Records: Kept for 2 years for reference and quality assurance.

When data is no longer needed, we securely delete or anonymize it in accordance with best practices.

Your Rights and Data Deletion Requests

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Opt-Out: Decline to receive marketing communications from us.

To request data deletion or exercise any of your rights, please contact us at inbox@lentzelectricalservices.org. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data transmission using SSL/TLS encryption.
• Access controls limiting who can view your information.
• Regular security assessments and updates.
• Secure storage of physical and digital records.

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this policy regularly.

Significant changes will be communicated through our website or via email if you have provided us with your contact information.